Takealot Delivery Team a Disappointment

I got this SMS: Takealot Delivery Team is trying to contact you. Call *** to confirm delivery details of the GOLD CHEQUE CONTACTLESS Card. Ref ***

Since the 9th of February 2021, I've been waiting for Takealot to deliver my Cheque Card. 2 Days ago I escalated with FNB, and they told me Takealot Team has my card since.

This is a really bad service delivery and poor customer experience.