Takealot Delivery system is TRASH!

I made an online order on 25 September. There was no COLLECTION option on the order, only DELIVERY. Delivery was scheduled for 3 October. The day came and they said they would deliver by 5. 5pm hit and it was rescheduled to be delivered by 7pm on the 4th. On the morning of the 5th while tracking my order, they said I had rescheduled due to unavailability! That time NO ONE attempted to get ahold of me. On the 5th I called TAKEALOT THREE TIMES (Melissa at 12pm, Lwethu at 3pm and Cleo at 5pm) trying to follow up with my order and them assuring me they would definitley deliver!! today is the 6th and I still do not have my order! It is THREE DAYS LATE, A WHOLE TWO WEEKS of waiting and I have heard NOTHING! WHAT THE HECK???