Takealot Delivery Service

I am quite a regular Customer of Takealot and my delivery address is my work address. Unfortunately, I am only there until 4 pm Monday to Friday and the delivery notifications always say that delivery will take place before 5.

In this regard, I have always phoned in to *** in order to notify the delivery service that I am not here until 5. In the past I have always been assisted by a very helpful person who told me that they would leave a notification for the driver and I then received a confirmation email - like this one. And in all previous cases, I received my order before 4 pm.

The first time I called in this morning - at exactly 8 am, the call was answered by PATRICK, who told me in no uncertain terms that nothing could be done for me. He did not even offer to re-schedule the delivery. When I told him that I had always been helped in the past, he told me that he was acting according to the way he has been trained and that he could not help as the driver had already left. When I asked to speak to a Manager or Supervisor, he told me that they would tell me exactly the same story. And then the phone was dropped.

This is the very first time since I have been a Takealot customer that I have received such unfriendly and unprofessional service.

What a "****py" way to start my week! I do hope that PATRICK will be severely reprimanded for this and he should not be in a "Customer Service" position with his lousy attitude.

I look forward to receiving your comments.

Please commend JOHAN VILJOEN - who I spoke to the second time I called in this morning, who followed up immediately with a confirmation email - on his very friendly, helpful and professional service - he is an excellent example of the kind of service I have come to expect from Takealot.