Takealot delivery problems

It is my understanding that in previous times takealot had outsourced their deliveries and have recently decided to manage this in house. Either way, as someone who frequently orders from them, my wife and me. I have found their service with regards to getting your items delivered is pathetic. On quite a few occasions now we have had to call someone at takealot and negotiate the delivery of our packages on the day it has been scheduled. My wife has also spoken to someone who was absolutely rude to her as if the responsibility of getting her package had nothing to do with them and they are doing us a favour. We have also had delivery people call us and tell us they are waiting outside and when we get there, there's no one. Upon follow up they say they were waiting for longer than 10 minutes, when in fact the call we received was placed not even 2 minutes ago. I had a return scheduled for pick up today. I received a message at 07h43 saying the driver tried to contact me to give me my replacement and couldn't so they will reschedule, which is absolutely ridiculous! after following up twice I was told the driver would get my package to me before the end of the business day, it is now 16h00. Who do these people answer to? what penalty is there for this complete disregard to customers and the time they PUT ASIDE to recieve their packages. It seems the delivery of your items is now under the control of a bunch of misfits who make policy up as they go. The only thing that makes takealot convenient is their delivery system. I will challenge the to get a package to me before wish.com does.