Takealot delivery late AGAIN!!!

Yet again, after ordering from Takealot, delivery does not take place when they say it would. The order ha been showing as "the order is out for collection" since the 28th. It was not delivered on the 28th as promised. Today is 31st (almost 15:00) and the order has STILL not arrived! When phoning Takalot, all they say is that the order is out for delivery and that it "should be delivered before 17:00". I really getting tired of their excuses!! My order in December was delivered 7 days after the said it would be, and when it eventually arrived, the packaging was damaged and 1 of the two items I order was the wrong product!