Takealot Delivery - lack of Customer - Service

So I was supposed to get my FNB business card delivered to me. An agent called me 2 months ago, during the call i told her the address I wanted the card to be delivered but shortly after that we got cut off and she never call me back so i assumed all was well. So I waited for delivery which never came only to find out when I went into the FNB branch that it had been destroyed. I feel it was the agent's duty to call me back if things were not confirmed so her customer service was pathetic. Now I got the consultant at the branch to order me another one, the phone doesn't even ring and it has ended from Takealot Delivery services then i get an sms that they are trying to get hold of me. I call in and I have wasted R50 airtime holding on for them because yesterday and today i tried calling and my airtime is depleted from this. This is frustrating because they are not calling me and i cannot afford for them to destroy my card again as this is my business account. I am really not happy with their lack of customer service and service excellence.