TAKEALOT DELIVERY ISSUES

I placed on order with Takealot on 4 December 2019 (order number - ***0) and paid on the same day. According to the website, delivery was scheduled for 8 November 2019. On the 8th November, no parcel was delivered and when I went to the track delivery section, it said that the courier "tried to contact me to deliver the product". In no way was I contacted by the courier company so that they could let me know that they are outside my property to deliver the parcel. I rescheduled for the parcel to be delivered again on 11 November 2019. On 11 November 2019, it said that there was a courier delay and that delivery will be rescheduled. No one contacted me to notify me of this information. 12 November 2019, the status said that it'll be delivered on the day. In the afternoon, the notification changed to (courier delay, we'll reschedule delivery). 13 November 2019 in the morning, notification was Delivery rescheduled for 13 November 2019 between 08h00 and 17h00. The parcel was not delivered. Again, no one contacted me to explain the situation. I contacted the call centre on 14 November in the morning only to be notified that the parcel got lost at the warehouse and it has been escalated. I received an email later on the day from Johannes (he has been helpful with the situation) letting me know that they have to change the order number (now changed to ***1) and bring in a new package which will only be delivered on 18 November 2019. This parcel was a gift to someone scheduled to be given to them on 15 November 2019. I ordered the item and made sure there was enough time from my side. You have made a loyal customer disappointed in your services. If the parcel is not delivered on 15 November 2019, i will be taking my business elsewhere. THIS IS UNACCEPTABLE!