Takealot delivery is a **** and do not care about customers

I placed an order an order with takealot on Saturday and paid an additional R100 for next day delivery, I used the app to track my order and noticed that it was delivered to the depot on Saturday afternoon, on Sunday midday I checked the app again and the parcel was lost in transit!! Since then I have called the delivery hotline as the tracking app said the driver had been to my residence on 3 occasions of which I was at home and the driver made no contact. Each time I called in and asked for the driver to contact me as it is impossible that he came and I was not at home. Clearly the driver disregarded my order and falsified the updates on the app and disregarded my request for contact for delivery. I have wasted an hour calling the driver contact center asking for the driver to contact me,in case he was lost. What kind of business is being run where the driver disregards the customer like this??! I am embarrassed for take alot as they do don't care about customer service,. Every time I have called in I have been reassured that the driver will contact me. Disgusted and I wl never use this service again ever and will not ever suggest my friends, colleagues and family to use this horrible and false service offering