Takealot delivery error unresolved and unacknowledged

I ordered 10 of a specific item. When I went to pick it up, there were only 9 but it was on the system as 10. Because of an oversight in the scanning system, it is now logged as "10 items delivered" on Takealot. The supervisor advised me to take the 9 items and they would sort out the missing one. I was informed that someone from Takealot would phone me to acknowledge the problem and advise on a way forward. This has not happened. According to my profile in Takealot, there has been no issue with my delivery. Neither the app nor the website allow reporting specific problems with a delivery without logging a return, which requires an actual physical item return.

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