Takealot delivery

The driver said "could not deliver", did not even try calling me. I was at work the entire time. Phoned 12 min after I got the "could not deliver" sms to ask if the driver could come back... They could not... Emailed to ask if I could go pick up the order myself from their warehouse because the one item was a gift for someone... Again they could not help me because their warehouse is "not customer friendly". The delivery guy was 6 km away from my work at the time doing his last delivery. This is in Port Elizabeth at 1 in the afternoon. They do not go the extra mile to help their customers, I am very dissapointed. I spent R9000 on that order, they could have at least let me pick it up myself.

I have to add that the lady at the call center was trying to be helpful.