TAKEALOT Delivery

My son trusts take a lot, he's orders regularly. The one time I order then all hell breaks loose. I placed an order 10th, delivery was scheduled for the 13tb by latest 5pm. It is almost 5pm. The next day no one has contacted me and I still do not have my goods. The worst thing for me is, on the app it shows that my parcel have been delivered and signed tor... The thing that makes me more furious is how the delivery was handled, no one called me to confirm availability, I leave in a complex anyone could have taken the part for crying out loud, a person walking by the street could have signed for it??! Takealot is not available to take calls or email, which means there is no aftersale customer service or customer service in General...

I'm a single parent and buying things online is a luxury for me, I paid for something I have not received!!!!!!