Takealot delivery

Unhappy with delivery service of recent order. I ordered from Take alot more than a week ago. So nobody phoned to arrange what time they will deliver my order and at the time when they arrived I were not home (yesterday) . I asked them to deliver later the morning yesterday or the next day which is today and now I am receiving a message stating unavailable to deliver. Returning to warehouse. I am already waiting for tis order more than a week? And i specially made arrangements to be home today for the order to be delivered.