Takealot delivery 2nd hand goods

Used to be great products that you could trust, now it's like a SA Temu.

I bought a lamp and It was delivered this morning, I took the item out, to find that the glass screen is broken. I filled the return on the app no issues there . One of the requests is that I placed it in its original box . Well it seems that my item was/is not new as in the box i found someones used nail balm . What the hell. So to compete with Temu , Takealot has started selling second hand goods. How did a used nail balm container end up in my taped box containing my outside lantern. I tried to message on the app but there is no place to deal with issues like this and so I am just loggyit here so other users can see what takealot has become.