Takealot delivers junk instead of R2000 office chair

I placed a R8000 order with Take a lot for office equipment including a office chair that cost almost R2000. The order arrived today and on opening the box that the chair was in I found that the frame of the chair was missing the base was scratched with no instructions manual as how to assemble the chair (not that that would have helped with the parts that were missing) it looks like they took spare parts of a chair threw it into a box and delivered it to me. I contacted customer care just to be told that my complaint would be escalated to the warehouse but they had no idea when I would receive a replacement chair. That is total unacceptable I need my office up and running by Friday as I am a vertual assistant for an insurance company in the USA and that is the deadline that I have been given.