Takealot delivers broken items at customers cost

I am extremely disappointed in the service from Takealot!!! I ordered a Foosball table for my son for Christmas. Box was delivered damaged and unfortunately once I opened the item, I saw that the item was damaged too. I logged a return within the 7 day period that Takealot offers customers but my refund was declined. Takealot has delivered the item broken but I must now pay for it. How is that fair? This is not the first time that I am sitting with an issue like this. I DID NOT damage the product. It was delivered to me like that. Why must I pay for a damaged item????

Clearly Takealot doesnt care about their customers. They offer a 7 day return policy on damaged items, but never refund the customers. They just ASSUME the customer damaged it and is lying. After supporting Takealot for years - I am now no longer a Takealot customer and will spend my hard earned money elsewhere!