Takealot delivered to the wrong address. Waiting for solution

I ordered my items. They sent an sms saying it was to be delivered. It was not delivered. I looked at the delivery it was delivered to the wrong address. I know this because Letty the domestic I don't have a domestic named Letty. I emailed immediately saying that mistakes can be made. Their reply nothing after a day. Track the parcel see the incorrect address. Then refund me. Order #***