Takealot delivered a secondhand Smeg washing machine at the new machine price!!

I purchased a Smeg washing machine through Takealot for R7700. The delivery was scheduled for Thursday 22nd November and I made special arrangements for my domestic helper to be there on Thursday to receive delivery. I received a call late on Thursday to advise that the delivery would only take place on Friday. I explained that this was no acceptable and the courier then called back to advise that they would in fact deliver the machine on Thursday. On Friday we unwrapped the machine, and noticed water running out of the pipes. Upon further unwrapping we noticed two rather serious scratches on the machine. One of the scratches was actually hidden under a sticker. Then when we tried to plug the machine in it did not even turn on. Clearly we received someone else's return. I contacted Takealot and was told that the process would now be that the machine is collected on Thursday 28th. It is inspected and if found to be faulty, will be replaced, and this process could take about a week or more. THIS IS UNACCEPTABLE. I paid for a new machine, received a damaged machine (in fact an already returned faulty machine) and I am told to follow procedure.