Takealot, deliver wrong order, then item not available, and then mess up my refund!

Placed Order #***/07/2021 and patiently waited for delivery 22/07/2021 only not to receive my order and instead someone else order- 2 kids toys. Wrong order returned then told I'm unfortunately the item I ordered is no longer available. Caused havoc for me and my family. Had enough, fed up and asked Takealot for my money back. Now I have been waiting since the 29/07/2021 8 days for my refund. Still not refunded! Takealot *********** with their service! Absolutely shocking service from Takealot!