TAKEALOT deliberately ****ming customers!!!

Good day, I ordered a spa compression vest that is "supposed" to help with posture for back and waist area.

I am a disability patient who has lost weight and my back brace is too big.

After much research I came across a spa vest that was being sold for R139.00 on Takealot site.

I placed an order and the moment I added it to my cart it reflected as R160.00

I desperately need it and thought a few extra rands in still worth the pain and discomfort I have to endure without my own back support.

My order was delivered approximately 8 days later, and instead of a spa vest as advertised, picture clearly shown on order as well, I ended up getting a moon bag instead of a spa vest.

I called and spoke to a Mr R Abduraheem, who said that I must return the incorrect product, wait for 2 to 3 weeks to see if my return will be authorised.

I explained that I need this as it is a temporary replacement of a medical support which I am only able to speak to my neurosurgeon about in October this year, and he understood my urgent need for said product.

He advised that to speed up the process I must submit a refund request and order from scratch.

I did as I was advised by Mr Abduraheem, only to get a partial refund of the R160.00 ONLY!!!

Now if a competent person was running the order process and the item I ordered was delivered, I would NOT HAVE FORFEITED THE DELIVERY COST.

I WAS THUS BILLED FOR THEIR MISTAKE!!

TO ADD INSULT TO INJURY, A FLIMSY SHORT COMPRESSION UPPER BODY CROP TOP WAS SENT TO ME ON THE ORDER.

THIS FLIMSY VEST DOES NOT OFFER WAIST SUPPORT AS IT SITS ABOVE MY NAVEL.

UNLESS TAKEALOT STAFF ARE ALL ALIENS,.I WOULD LIKE TO KNOW IF THEIR WAISTS IS ABOVE THERE NAVEL AS I EXPLAINED IN EMAILS TO TAKEALOT, BUT SUDDENLY ALL RESPONDENTS SEEMS TO HAVE PASSED AWAY AS I DID NOT GET HOLD OF ANY CUSTOMER SERVICE INDIVIDUALS...

I did however get a response from Mapule, and on the second attempt to contact a response from Tsepho.

The response merely said, to log a complaint use the fault logging system, which is useless as it does NOT ACCEPT ANY COMPLAINTS.

FOR A COMPANY THAT SELLS PRODUCTS ONLINE IT IS THE PERFECT SHOPPING EXPERIENCE FOR A DISABILITY PATIENT, AND UT SEEMS TAKEALOT PREYS ON THE STRUGGLING POOR....

I HAVE KEPT THE ******* VEST AS SENDING IT BACK WOULD MEAN I LOSE ANOTHER R75.00.

Takealot sent me two surveys to rate their business.

This was an ideal opportunity to raise my disgust in their lousy business practices that **** customers . To my utter disbelief my eating was rejected and thus not posted for public to see.

I have just filled in same survey requested from the inferior ******* the sent me and I will NOT be surprised if this review gets rejected too.

Takealot gas NO HONOUR, INTEGRITY OR SCRUPLES, AS THEY HIDE BEHIND AN AUTOMATED CUSTOMER SERVICE, RIGGED TO GENERATE INCOME FROM THE PROSPECTIVE CLIENTS.

WELL DONE TAKEALOT.

YOUR NAME IS ACTUALLY SPOT ON!!!