Takealot delayed order *****

I have placed an order on the 27 April 2024. Up till today I am waiting for my items I have ordered. It first ended up by the incorrect courier and is on its way to the warehouse from the 3 May 2024. So out off all the items I have order I only received 2 items. I have now asked for my money back. Some of my emails gets ignored or my order is on its way to the warehouse. Now I want my money back as it costs me double because I needed to go and buy the items in the shop. It is ridiculous to wait so long for tgeir mistake. I want my money back and the head office is not of any help.