Takealot Decline Wosrt support

So disappointed in TakeAlot decline in service I made an order which was returned next day, to my surprise return declined as the max days for return elapsed? how. contacted takealot and oh they had already sent back the item but once I receive it I should send back to them. Didn't receive the item, takealot confirmed with courier tracker it never reached me. 2 weeks later they are still trying to track down the item they sent to me with their courier, no refund and agents have disappeared. Does anyone know of takealot contacts to escalate please so exhausted!😩😤 All I want is my money back so I can take my business to Amazon, TakeAlot not what it use to be