TakeAlot decline return - Employee cannot read a basic complaint of a customer.

On 19 June 2023 I ordered the following from Takealot: Astro Turf - Artificial Grass Roll - 5m x 2m x 25mm, Amount: R2152.00 x 2 quantity, Total Amount R4 304.00.

Takealot delivered on 21 July 2023, and we installed the artificial grass via a Company in October 2023. We returned the item on 17 January 2024 because the item was defective and damaged (Reason given on return of these items). The artificial grass was falling out of the rubber base matt.

Please Note: The item was still under warranty until June 2024.

I received a mail that my return was declined due to - "Product no longer wanted". This information Sefudi R used to decline my return was incorrect according to information supp**** when I listed my return. The items were return because it was defective and damaged. A mail was sent to Sefudi R with screenshot of the original submission (That shows defective and damaged) and photos of the artificial grass we removed.

Today, 25 January 2024, Takelot returned the item to my house without answering my mail where Sefudi R uses the incorrect reason for declining my refund. I did not want to accept the items back, but the driver said he must deliver it to my house.

First - The information uses to decline my return was incorrect. I did inform Takealot, Sefudi R, and no response. Takealot cannot decide which reason they want to use to decline a return - they asked the client for a reason, and it was supp****.

Second - I paid R 4 304.00 for items I cannot use due to poor quality of this specific product. I just lost R 4 304.00 and I need to buy new artificial grass on top of that.

Third - On top of this I also lost the R2000 I paid a supplier to install the artificial grass.

This is the first time I received POOR service from Takealot and losing a lot of money! Sefudi R your service was unacceptable, and you lack basic administrative skills like reading client's feedback on a complaint.