Takealot decides to cancel order without informing curstomer

I ordered an item on the 13 Dece 2024 and takealot didn't deliver but decided to cancel my order on the 19 Devember 2024 and didn't inform me. Today, 23 December 2024, I figured it out from their website. My wife is furious with me and does not agree or believe the order was cencelled. It's christmas period, the item was meant to be a present for my wife for our home but now, Takealot cancelled it, without even informing me or providing options.

It is very disappointing, I am a frequent shopper of Takealot, and have been introduced to TEMU. Wtih TEMU, all my orders are delivered within the promised time. There is frequent communication and updates. As for Takelaot, this was the last transactions. I will rather support other local online stores such as Makro, Leroy Merlin and others.

Takelaot, your future is being destroyed from within, I will not be surprised if you close down in the near future.