Takealot debiting my bank account after 6 months cancellation

This is an ongoing issue that has not been corrected by takealot failing to adhere to this issue created by the team. In December 2018 I cancelled my subscription as a seller on TAKEALOT. They continued to debit my bank account till the end of July 2019 for R345 per month. When the last debit went off after I have cancelled in December 2018, 2019-07-01, Khanyisa said the below: I asked Khanyisa to ensure me once payment goes off that that was the last payment debit that will be taken, as per below the response clearly shows the jul 30 th 2019 , no more fees will be charged.

I have been on email with Takealot since this whole ordeal started and they have gone and debited my account again on the 28th July 2019. After they said no more debit orders will be going off.

We explained to them to please note we where not able to sell as we had not been uploaded fully as the system took months to just get going. Due to the massive wait and back and forth on this terrible system that is not user friendly.

I want your team to understand, we have not gained any sales, we have only had a major let down and badly managed team work on this with us. Your calls are impossible to get to as we wait up to 20 -40 min just to speak to someone.

Your system is incredible impossible to upload with and even sell due to the mass amount of imported goods that’s being sold. This is not a system for local companies like ours, and your team has failed to ensure us that we will not get sales on this platform.

This has set us back with R2415, on feed with no sales, and so much time waisted.

I would like this to be resolved, in a good fair manner, we have been mislead by a selling point of view.

I have not had a proper response to this issue at all.