Takealot damages product and blames me.

I recently purchased a Cadac camping chair (Ref MRRN-D7AMM-QKY7) for R299. I collected the product from the pick-up point and when I got home and opened the product, it realised it was not great quality and was a little uncomfortable. So I logged a return and the product was collected from me. I then received a message from Takealot to say that they won't accept the return as the product is damaged. I have asked them to please send me photographs and a detailed explanation of the damage as the product was not damaged when it left my house. Maybe it was damaged when the driver chucked it in the car between all the boxes he had in his car, but I can assure you it was not damaged when it left me, or I would've logged the return as "damaged goods" and not as unwanted. I would like the matter to be escalated and demand a return of the transaction as i won't accept the return.