Takealot - Customer Support Empty Promises

I have purchased 2 pairs of tekkies on a Daily Deal in November as a Christmas gift for my twins. It was kept in its original packaging and wrapped up. Unfortunately on opening the gifts, we realized it was too small, but we were away on holiday, so I could not lodge the return. Upon returning home the 9th of Jan I went in to do an exchange for a bigger size but unfortunately no bigger sizes so ask for credit. The return was lodge, and I received a rejection because of the 30 day policy, but the shoes were not returned. I phoned and explained my situation and they said they will ensure the shoes are returned and then I can log a new return for a refund. The shoes have now travelled up and down between warehouse and me from the 9th of January to the 3rd of February, I have twice rep**** on the email that was created after my last phone call,, and I just get no reply. The shoes are still selling on Takealot, actually they are now R200 more expensive on "Daily Deal" I have spent more than R100k through the years with Takealot, but I guess they don't need my money anymore. I actually have a wish list with a far higher value than the tekkies, which I was waiting to place upon the credit, but that will now just get deleted. I am very disappointed after many years of being a satisfied customer.