Takealot customer services and their fine print not clear and they penalise their customers.

Customer service a lady called Fatima E, I asked and begged to return a product, she did not even hear me, the terms and conditions for Takealot are not clear about returning a product within 6 months. The period expired on the 14, and on the 17 of August 2023 when I tried to return the product, they said no. I am not happy and I have been a customer for Takealot for many years, they couldn't even hear me. I was out of time for almost 3 months, and I couldn't have returned the product. They do not value their customers and they take their customers for granted.