Takealot customer service pathetic

The only reason I’m giving two stars is because of the friendly lady I spoke to on the phone. She was at least as helpful as she could be in the situation and sympathetic, I couldn’t take my anger out on her.

I emailed Takealot to ask if my order (#***)is out for delivery today, because normally I get a sms, the app said it’s out for delivery but no sms, so all I wanted was to confirm. The idiot who rep**** to my email said he CANCELLED my order as per my request. MY REQUEST? All I wanted was confirmation that it’s being delivered today. The girl I spoke to said she can see the person did cancel it and will escalate and see if they can reschedule, but she can’t guarantee it will be for today. I assume they did cause later the afternoon the driver called to say his outside. When I already placed an order with Game for simi**** items, but then had to cancel the Game order.

There was also an item missing. I ordered a PAIR of dumbbells and only received ONE dumb bell. The idiot who cancelled my order or TakeAlot have still not even had the decency to respond and apologise for the frustration. That person who cancelled my order CLEARLY needs training. Seriously what kind of customer service was that???

Never had issues with TakeAlot until today. Won’t be using them for a while. Amazon here I come.