Takealot Customer Service on damage to property

I am not someone who usually badmouth companies on social media, but this company is giving me no choice. Takealot made a delivery to our house in May this year. (Due to the size of the item, it had to be delivered and we could not collect it). The driver of the delivery truck damaged part of our roof. They did not bother to report the incident - said we should do it. It has been reported after the incident took place. The claims department requested pictures and a statement detailing the incident. When I followed up in June about the progress, I had to submit pictures again - via Whatsapp to the individual who is dealing with the claim at the moment. Whenever I enquire about the progress, I receive the same answer but no solution. It is always a case of "Our insurance tried contacting you and you did not answer" or "I have escalated the matter and they said they have spoken to you". I have not received a single call from Takealot's insurance company. I even gave my email address so that they can communicate with me. I am not sure if anything will come of this post, but just want to make people aware of the delay Takealot takes with these claims.