Takealot customer service needs an internal investigation.

I am beyond disgusted, in the past I've never had an issue with takealot.

However upon ordering 2 items on the 27th of July and paying priority delivery.

The first item was shipped in a non working condition.

The second Item was guaranteed to be delivered before 7pm on Saturday the 19th.

I called customer service/delivery and I was promised to be called back with an update as I needed to leave to Cape Town for a business trip.

I needed to ensure my office was viable for the next person coming in the following Wednesday.

Promise after promise, I trusted takealot staff and rescheduled not one but two plane tickets.

Costing me over R2600 as well as an extra R140 of airtime wasted to call takealot.

I was then promised by a man named Kent that he would escalate and make sure that my item would be delivered today before 12 and I would receive a call back, however he never updated me, nor did he even call me.

At this moment I have made 17 calls within the last 45 minutes they all hang the phone up.

Or they keep it on hold.

I am not impressed.

And Will be taking this further.

I have screenshots proof of all emails and references, as well as the app that isn't functional properly as it still says my parcel needs to be delivered on Saturday before 7 "guaranteed"

I will hold takealot.com accountable for not being able to meet the basic requirements.

Better voice call quality as you need to put the phone on speaker to even just barely hear them.

And that their staff members just end the calls of people they do not wish to deal with.