TAKEALOT CUSTOMER SERVICE IS PATHETIC!

I purchased an airfryer in August 2021 with a 24 month warranty. In May 2022 it stopped working. Unit was making a huge noise so I logged a return and the unit was fetched in the 23rd of May. Takealots policy is that it a return takes more then 21 days they will either refund or credit your account. This did not happen but the unit was sent back on the 23 June 2022. The unit came back with the lights in the wrong place. When the unit was switched on the entire unit smoked filling my home with smoke. I logged a return and it was collected on the 25 June. The unit was repaired for the third time and sent back this time the whole top of the unit was unattached from it and the unit kept coming back in a worse off condition. I am at my wits end they want to send me the damaged unit back for the 4th time despite the fact that they should have refunded me in the first place for taking more than 30 days to return the product to me.