Takealot customer service disgrace - Time to move to thier competitors & back to stores directly

Had to return the same basic pull up and sit up bench workstation exercise item twice that was marketed on Takealots site from two different suppliers.

The first time it had to be returned as there was no bench as advertised. The supplier could not supply the actual item and Takealot had to credit me. Also noting Takealot rejected my review which was strange and the advert is still there.

Second time I received a complete non related item was a pedal device that had nothing to do with a pull up and sit up bench workstation. Takealot then reject my return stating and quote: ------------------------------------------------------------------ As per evaluator : item is used and damaged and the pedal bar is damaged and it looks like there is parts missing

A product may be returned at no charge provided: It is undamaged and unused, with all original labels and stickers still attached. It is in the original condition with all seals intact. It is not missing any accessories or parts ------------------------------------------------------------------ Not even looking at the item I had ordered from the site and not answering any of the questions I had asked and even the request to escalate, as my first assumption is this was a ****. The fact that they never checked with the driver, which I had asked them to do, that it was returned in the exact same box that it came in. All the bar codes and references were still on the box.

The level of customer service is appalling and the fact that there is an evaluator that never checks before or even on delivery which Takealot made me pay twice is disgusting.

Being a customer of over 8 years this is absolutely disappointing and disgraceful. I now understand why Temu, Amazon , Shein and the like are starting to win the market share.

Seems like Takealot could not even care any more.