Takealot Customer service

I bought a product on TAKEALOT on the 27th of January with a delivery date of the 30th January. On the 30th January I phoned customer service to try and find out why my package is still showing on the app as not collected. They told me they will investigate and sent me email confirmation of the call and the investigation. I have literally phoned every second day and emailed aswell to have proof of the so called " investigation " the only response I have gotten from them is when I emailed again on 14th February that said they are still investigating. When I emailed again on the 18th February I did not get a response. I can phone my calls will not get answered when a call get answered and they confirm my phone no for the ticket created the call gets dropped.

Can it really be that difficult to find out what is happening and to send my parcel. If it was out of stock I would not have ordered it, but still now it is showing stock in Cape Town, Durban and Johannesburg.

From date of purchase until now I am at 24 days and counting.

This would be the worst service delivery I have received from Takealot,