Takealot customer service agents can't keep a story straight and might be special needs employees

I use to be a Takealot clients since 2003. Their service use to be great and about the client and I have done previous returns before. Then I bought a wooden bed for my 3 year old and only half a bed was delivered. I refused to take ownership of the bed and the courier took it back. About two weeks later they delivered a replacement bed. Fast-forward a few months and the wooden bed started breaking at the connections and became unstable. So literally my 3 year old sleeping on the bed broke it, a bed that should easily have lasted till he was 8 or 9.

I did the return request online with a specific option for replacement or store credit. I chose the latter and with this in mind ordered a replacement bed from Takealot made of steel this time. The old bed was returned and the new bed delivered.

After more than 2 weeks I was informed by Melissa Stemmers the suppliers has fixed the bed a will delivered it to me. I explained I have already replaced the bed and requested store credit. Jenne Botha informed that the suppliers were still evaluating the bed and store credit will be given once this is done. About a week later a courier stopped at my home to deliver the bed. I refused the deliver and contacted Takealot. My wife spoke to Yanga Budaza and explained the situation. WE were told the situation will be corrected and we will receive store credit like we requested in the first place.

Then I was contacted by Enrico Scheepers who told me not only have I already received the refund but that I already spend it. This was a bold face lie and easily disproven by just looking at my Takealot sales history. Then Enrico Scheepers informed me that the bed is under warranty and the suppliers will fix and send it to me. At this point, explaining the same thing over and over to different people made me call Enrico Scheepers a ***** retard. I am not sorry about this.

Lastly at the time of writing this I was contacted by Basheerah Allie. I was basically informed that no matter what I told them previously the bed will be returned to me. I do not want this bed, I have no place for this bed. I told them to keep it (and maybe shove it). Basheerah Allie has contacted me again to insist that they will deliver their garbage (aka the bed) to me and that I must dispose of it. Good luck on that Basheerah Allie.

Takealot is receiving more than 10 complaints per day on Hello Peter. Why are people still supporting this clearly *********** company?

They claim their customer service with a smile, putting us first... Your score on Hellopeter proofs you a are *****!