Takealot customer service

I purchased a waxing kit from Takealot and upon receiving it when I plugged the pot in it did not work. I tried logging a return and could not as the item showed non returnable, which in itself does not make sense as it is a electrical pot. I then had to send emails back and forth with pictures proving the product is not working and eventually they authorized a return not only not picking it up as the original delivery was to my home, I had to take it to a pickup point. At the pickup point they received the product with the accessories in a bag and proceeded to send me a notification that it was received. Another week went by and only then they sent a notification they are evaluating my return, I then received a email asking about the accessories, I confirmed that I sent it back, again email after email asking to confirm the same thing, after another week and some days they sent an email stating that the accessories was not received and they are declining my return and sending the faulty product back to me. I am livid as what can I do without the accessories and a faulty product, when responding to the email that they sent, they just ignore me. Takealot has the worst customer service I have ever experienced and I will not stop until they send my money back, I have never had such bad service.