Takealot - customer satisfaction not an option

Today I experienced such bad service from Takealot Montague Gardens. In the industry I work in safety first then customer service is the most important. I was in a unexpected predicament where our company closed earlier and as I work in montague gardens I want to collect a gift I purchased online. Up until now I still have not gotten notification that my order was ready for collection. After many emails back and forth explaining my situation I just get told the warehouse says it's not ready. In our company we work as a team with our warehouse to ensure our customers only receive the best service. I only needed to collect 1 item. My colleague took a chance to drive to Takealot as I was desperate to get the gift for tomorrow's birthday party. Only to be turned away and told it will be ready later. So now I am at home in Mitchell's Plain with no transport to collect my order. Maybe I will give Takealot some advice. To ensure your customer is always happy. I will tell you what we would do in this situation as I work in sales. I would have gone and spoken to the warehouse supervisor explain my customers situation and give a solution. Seeing as it's 1 item to be collected it would make sense to get one of the guys to please just get this one item ready if he doesn't have a guy I would do ask him if I can lend a hand in helping as the customer desperatly needs our assistance. If he doesn't budge I will tell him I have to tell management about the customers dilemma maybe we could ask one of them to personally drop it off at the customers offices on the same day. I guarantee you one of our managers will definitely and gladly help out as like I said our motto is safety first then customer service keeping our customer happy by all means possible. Woolworths have the same standard and people buy not only for their quality but because of their customer service. I won't be purchasing from you in the future I would have bought my school stationery for my boys and later in the year 2 cellphones which I know is probably not business to you. But each customer is important as we keep you in business don't forget that #customersatisfactionabignono#