Takealot Customer Care doesn't care

I've been buying from Takealot for years and I recently purchased a product as a present for my nephew. They said it would be delivered to me 4 days before his birthday. They sent me the incorrect product. I filled out a return form. They asked me for pictures last Thursday and I sent them through. Today I get a response that they arranged for the incorrect product to be picked up from me tomorrow, which will then take 5-7 working days to reach their warehouse and process. Then I have to order the product again, cross my fingers and hope that they send me the correct product and wait in total around 3-4 weeks for the product to arrive.

Add to that, their customer care doesn't really care at all. I rep**** to the emails and all I've received were generic copy/paste responses. This company doesn't care, so I'm going to stop ordering from them and give other companies my business.

You just lost a customer due to your pathetic customer care Takealot. Well done.