Takealot ****z on my Christmas Gifts by refusing to Deliver Items that were paid for in FULL

I had ordered 2 Dell i7, 8th Gen laptops on black Friday. They Delivered the wrong laptops. When I notified them of their Mistake They had no remorse or sense of urgency to correct the mistake that they had made.

A week later After making further queries, I was told the supplier was out of stock. I made it clear that I want the correct item replaced and NOT RETURNED OR CREDITED.

I could of bought the same item From Dion Wired With a 3 year warranty at the same price.

Being a loyal customer of Takealot I placed my trust in them that my order will be fulfilled.

To rub salt in would Takealot then advertised the exact item on their daily deals on the 24th of DECEMBER 2018. I then proceeded to the fill in the contact form on their website with this pressing issue. I then call the contact centre and spoke to an agent who said the matter is escalated to the manager, I insisted that they take my number & call me as a matter of urgency as this matter needs to be resolved. I then told the call centre agent that there were units available on the website and why hasn't my order been processed.

She said the manager will call me.

To date their has been no response from said manager.

I have received an email reply that they are out of stock which is LIES & DECEIT. I have Photographic proof that units were available when I called the contact centre.

Takealot you have really ****ped all over your reputation.

I have lost all trust in you.