Takealot covering for ***** driver

I have ordered items from takealot. The day they delivered, no one was home, so I asked the driver to place the parcels over the wall. No one will be able to see it. That evening I found one parcel and thought all my items were inside the one box. It wasn't.... So I contacted them to find out where my missing items were. According to the driver, he placed 3 parcels over the wall. They send him back to my house the next day to confront me that he placed 3 items over the wall, asked me several security questions about my property which I felt is unexceptable. He said someone must have ****** it. No one will climb over a 1.8 fence and wall, with 3 dogs in the yard, and only take 2 or 3 parcels. If someone wanted to ***** it, they would have taken all 3 parcels. The next day, the driver told Takealot that he confirmed with the neighbors that they saw him put 3 parcels over the wall. The neighbors weren't even home, so he **** to the company, and we live on smallholdings, no way anybody could have seen what the driver was doing at the gate and wall and how many parcels he placed over. TAkealot then said because I asked the driver to place it over the wall, there is nothing they can really do. This is fine, but I wanted to see the policy or place where customers can read that if that happens, no one is liable for the missing parcels. I can't find any of that information on their website. I also wanted to know which neighbors the driver "talked" to, (which was a lie as non of my neighbors was asked about something like this). Takealot refuses to answer me, they ignore my emails, they refuse to give me the information I asked for. They are covering up the fact that the driver stole my parcels, by not giving me the information I want regarding the missing parcels.