Takealot Courier Driver leaves early on Friday without delivering my parcel!

I placed an order on 27 February and made payment accordingly. The item(s) I ordered was for my mother's birthday (present) which was on 1 March. Before I made payment, I checked when the parcel was scheduled to be delivered - and it showed 1 March 2019 (please see photo attached). Therefor I went ahead and made payment as I knew the package would be in time for her birthday party on Friday Night 1 March.

Throughout the 3 days I tracked the parcel and on already on 27 February it showed the parcel was shipped at 17:50 (27 February) - which gave me reassurance that I will certainly receive it on 1 March. However throughout the 3 days, no progress was made and at 11:30 on Friday 1 March it still showed the same message when I tracked the parcel. So I went ahead and contacted Take Alot telephonically and they assured me that it will be delivered by 17:00 and that they will send me an email. I never received the email.

Later this afternoon only I suddenly received an sms stating the package will now be delivered on MONDAY 4 March!!!!!!!!!!!!!! If I had known this from the beginning, I would not have placed the order as I ordered the item SPECIFICALLY as a gift for 1 March. I phoned again and the consultant was rude and very unclear over the line. He told me very nonchalant that his driver is not going to make it and there is nothing he can do about it - the driver has already left. I told him it is unacceptable as this was not what was communicated to me since 27 February - and that I am going to report the matter and he informed me that if that is what I need to do, I should go ahead as he can do nothing about the situation.

He also told met that he only received my order TODAY 1 March - which is impossible as I placed the order and made payment early on the morning of 27 February.

I am not HAPPY AT ALL and I am NOT going to accept this! If it was stipulate from the beginning of the transaction that the items are only going to reach me by 4 March, I WOULD NOT HAVE ORDERED from you and would have bought my mother a gift from a shop in town.

You placed me in a humiliating situation as I arrived at my mother's party empty handed. I was on the road the whole day and was not able to get to a shop - hence way I ordered from take alot. I also had to spend money paying a lady to wait by my house the whole day - as I was informed that the parcel would have been delivered today. Now I will have to pay this lady AGAIN for waiting by my house on Monday.

I am NOT going to leave this here and I WILL report Take alot on other forums as well. I want to know how you are going to reimburse me for the inconvenience you caused, the money I spent on phone calls trying to track my parcel and having to pay someone to wait for Take Alot?!?!?

I await your URGENT reply!