Takealot couldn't care less about where your parcel is

I ordered a gift for a family member, the delivery of which was to happen on the 12 December.

Besides having to dig deep into the internet to get just a customer support number, I now have been informed that in order to track my gift, I have to call in.

The tracking data on the order had an error resulting in it stating on the 7th December that it had been moved from the warehouse at 00h00.

Today is the 11th, and theres no updates at all.

They have corrected the first entry to 20h42

But other than that, apparently its going to be late, but no one can confirm any details.

Theres no means of tracking where my order is, no statement of why its late, no details of when it will arrive where it even is at this point.