Takealot Complaint

Dear Takealot

Firstly, I sent you an email message but it seems your emails are now not being attended. You therefore leave me with no other option but to write a complaint here, because you effectively have no complaints mechanism - very convenient.

Yesterday I received an email as indication that my package (order nr ***) is in Kimberley.

I went to the Takealot pick up point in Kimberley at 16:40, and asked for confirmation that the package was indeed there. The guy at reception confirmed that the package was there, but refused to give it to me. At first he told me that all the staff working there had left for the day, and that he couldn't give it to me. Then he told me customers take the packages and then lie and said they didn't receive it, and then he has to refund the customers.

I explained that I sign for the package as proof that I received it, but he had no interest in assisting me.

Whilst my experiences with Takealot is generally good, this employee clearly is not interested in service delivery and is not doing your brand any good.

Please take note.

M Botha