Takealot- common sense and logic must prevail

It makes no sense to remove three installed working lights, when only one is defective. Who returns working products to a supplier, so that the supplier can spend money on collecting working lights?. If “takealot” agrees to pay my handyman for the removal and installation of the three working lights, so i can be refunded for the one that isn't working, then I will gladly do as their AI (WHICH HAS FAILED) has requested. This must be a major concern to “takealot” management, and shareholders that this unnecessary cost & process is being suggested. Please listen to the recorded conversation on 15/08/2024 time 11:03 for a blooper that will go viral.

see communication from Takalot below

Thank you for taking my call. Kindly note as per our telephonic conversation your return has been declined because not all the parts the item ordered were sent back to Takelot for evaluation. This is a must for a return and we unfortunately can not evaluate your return until you return all the parts that you purchased for the item. As requested you will get a follow-up survey for the call as I never wanted to mention my name. If you have any further queries please feel free to contact us. Kind regards Kimberley.D