1 reviews | Active since Jun 2016
Takealot.com service rock bottom
<p>I have had too many bad runs with Takealot.com in the last few months. I am moving all my business to Loot.co.za. My questions get ignored or the order get swapped for something else without notification. Or items are marked in stock, just to be informed a few days after payment no stock available. I even experienced stock being available, buy it and a few days later stock is marked out of stock and the price is increased. This is the worse service I have ever received from takealot.com since I started many years ago buying from Kalahari. I am not expecting any improvement as I raised my concern before, if you can ever get in contact with a manager. The same issues I experienced was raised in an artical in the Argus news paper roughly a month ago. Takealot.com wake up.... there are a few alternatives and many will rise to fill the gap you are creating. So keep up with the bad sevice and you will be out of business. Very disappointed. My latest "supplier no stock" incident, after payment was received, was fulfilled by another provider who could find stock from the supplier.</p> <p> </p>
Hello Wilyvan,
We are terribly sorry about the unpleasant experience you had with us recently.
We would have liked to resolve this matter with you over the phone.
Please feel free to reach out to us so that we can settle your concerns accordingly.
Regards
Takealot.com
Hello Wilyvan,
We are terribly sorry about the unpleasant experience you had with us recently.
We would have liked to resolve this matter with you over the phone.
Please feel free to reach out to us so that we can settle your concerns accordingly.
Regards
Takealot.com
Please look at the health of my account with you. In the last few months I have received the standard apology emails and phone calls. So if you planing on doing the same please spare me the waste of time. I went and ordered my item from another online store after receiving confirmation that their supplier is able to send stock. Now I received an email from your office that my refund will reflect in the next 7 days. Wow, another week. Not too long ago I complained about missing items on a R10 000 item and now a R2000 item. So, please bear with me if I am a little groggy and unpleasant to deal with.
Please look at the health of my account with you. In the last few months I have received the standard apology emails and phone calls. So if you planing on doing the same please spare me the waste of time. I went and ordered my item from another online store after receiving confirmation that their supplier is able to send stock. Now I received an email from your office that my refund will reflect in the next 7 days. Wow, another week. Not too long ago I complained about missing items on a R10 000 item and now a R2000 item. So, please bear with me if I am a little groggy and unpleasant to deal with.