TakeAlot.com: My Worst online shopping experience

<p>Ive sent in my laptop (paid: R12,200 from them for it) for repairs more than 2 months ago. On their terms and conditions they sent me they say it will take up to 18 days, but, if it does seem to be taking that long they would contact me and let me know. It turns out, they let the 18 days pass to 20 days before they call to tell me there is a problem.</p> <p> </p> <p>Now, its beeen over 2 months, and I still havent received my laptop. Infact they sent the notebook to the wrong depot and that extended the ETA as well. On Saturday I drove in to their head office to ask about my laptop, becuase they are NOT replying to my emails about WHERE MY LAPTOP is. Even standing infront of them, they took up an hour of my time, not knowing where my machine is.</p> <p>The added bad about this experience was that they incorrectly noted that I (the customer) do not want a refund, when that was the first thing I asked for. Now its 2 months later and I dont know what is happening.</p> <p>Ive been a customer and buying since 2011, but they is the way you must expect to be treated by TakeAlot.com</p>