Takealot.com in trouble?Management hiding from their Customers?

<p>I recently experienced a serious problem with an order from Takealot.com, I contacted their so called Customer Service Department by Phone and by Mail. The response was shocking to say the least. There is no continuity and I found myself trying to communicate with at least 6 different People. The Service Agents refuse to escalate when they are unable to assist. The Service Agents close cases that are not resolved. I left amessage for the Head of Customer Service; Sam Joynt, to contact me as a matter of urgency. As expected, he ignored me!</p> <p>I have a clear message for the CEO; Kim Reid: "If you think that you can Manage an On-Line Business with this kind of Customer Service you can close Shop now.....Learn from Amazon!"</p>