Takealot. Com call center agents and delivery hopeless

Utterly disappointed in Takealot. Com. Been a long time supporter over the years. And the absolute one time i needed my order delivered on time, they had failed me again.

Placed an order checking that all items are in stock and making sure they commit to a delivery time which suited my needs. It would have been delivered on a Wednesday and i would only need it on the friday. So, i placed the order and paid for it. Wednesday came, no order arrived, i checked my application for details on when to expect it. And there were no updates on the delay of the order, or a new date it would be delivered. So i contacted them via email to explain that this order is fairly urgent and i needed it by that Friday. So they should cancel whatever items are keeping it back and send the rest urgently. Only to receive an email the next day stating that the order was delayed due to a pricing error on an item. (not a problel, mistakes happen). So i phone and explain to the 3 call center agent, that i need ly order urgently. That i cannot collect later than friday as i will be unavailable to receive any orders. It is explained to me that the order will be coming from Cape Town and she can only put in a request that they expedite the order to get it to kempton park, but can only get back toble about the matter when thz Cape town office gets back to her. Few hours had gone by before i decided to phone again and explain the whole story again. Every time being told the same thing, until i eventually get someone who tells me the order is on its way to kempton park on friday but ill have to phone back in an hours time to check if the courier had collected it. This happened a few times again after that. All the while i keep calling the call center following up each time after agents said they would get back to me. So around 9pm friday evening, finally a call center agents phones and says that the parcel is at the courier for dispatch but they dont deliver on saturdays. However, the courier office will be open for an hour specifically for me to go and collect it and he will send me the details. I thank him and patiently wait. Eventually that evening i get two emails stating i can go and collect the parcel from my own address.... So no contract details for the courier and the wrong address. As a final attempt on Saturday morning i once again phone the call center to find out if they can provide me with the correct physical address for their courier and a number so i can go and collect my parcel as arranged with me the previous evening, again explainong the z urgency of the matter, to no avail. No one got back to me on time, no one even phoned to find out if i came right. That even after i rep**** to the faulty email contaoning the wrong adress. So i did not get my order in time for when i needed it, anf i had to go and purchase sole of the items elsewhere costing me dubble the expense it would have had I not ordered from takealot. Not even to mentioned to amount of times i had to phone, the frustration and disappointment in the service doesnt even stop there. Got phoned by the courier delivering the parcel to find out what my house number was because takealot only put the street name! And of course i was not home to be able to receive my order as i said i wouldn't be, so had to once again phone people to try and find someone who can receive on ly behalf.

Utterly frustrated and highly disappointed.