Takealot. Com

I've always been Takealot loyal customer till recently when I recieved a wrong item. I ordered a couch for R8500 they delivered the wrote one retailing R7500, the delivery guys tried to force the couch through my door bending the leg, when they realised they broke it they told me they are in a hurry I need to get a handyman to come remove the legs leaving the couch in the middle of the door. I got the handyman who came to remove the legs so the couch can get into the house at night and when it was in the house I realised its not the one I ordered. I phoned the next day and I was advice by ur team that I need to log a return which I did and they will send people with tools to remove the legs since it's not my fault that the wrong item was delivered and I obviously can not pay the handyman. They've sent the collecting guys 3times to my house without tools and obviously the couch cant come out!! They are expecting me to pay the handyman again, yesterday I got an email telling me I need to make means to get the legs out so they can collect. I am very unhappy that I got the wrong item, was charged a R1000 extra and I'm expected to pay more money so Take alot can rectify their mistake. I have emailed back and forth, spoke to different people