1 reviews | Active since Sept 2016

28 Sept 2016, 12:48

TAKEALOT.com

<p>I want to lay a complaint about TAKEALOT'S BAD SERVICE!!!!! I used to always order with takealot and get good service, but lately their service seems to get worse.... I placed and paid for an order 3 days ago. I received confirmation that my delivery date is Thursday 29 September. Yet i have not received ANY update on the progress of my order. I phoned them today, just to hear them tell me SORRY MAM YOUR ORDER IS SCHEDULED FOR 6 October. Why I ask? No mam, one of the Items you ordered we dont have stock. How is this possible if on their website when i placed the order, it clearly showed STOCK AVAILABLE??? And why not notify me that my order is now gonna be more than a week late??? They had 3 days to let me know. I am beyond furious and not satisfied AT ALL. </p>

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Replies (1)
takealot.com
takealot.com's reply28 Sept 2016, 18:17
Official

Hello nadine-le-roux,

We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.

Thank you for taking our call today and providing us with details regarding your concerns.

We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.

Regards
Takealot.com

Best regards,