Takealot clothes are disgusting and the business is *********

I have been using Takealot even before Coronavirus but even more so since. I ordered a top on their website and the top I received was completely different to the one I ordered. I logged it for return as I had no interest in it. As per their email, I copied the RRN number provided used the same box I received it and waited for collection which happened two days after the RRN was logged. I took a picture of the barcode on the top and I noticed it actually had two different item descriptions. One that matches the top on the packet (striped) and one that matched the top I wanted. I told them this on the email. The top was collected and I didn't receive any email. I checked online and I found that the status of the return was declined and concluded and no reasons were online so I called them.

The first agent told me the return was declined as the top had a coffee stain (what!!!) and I asked them to log an escalation as I knew nothing of any stains on the top I didn't even took note of. Nothing happened until I called them again and the next agent told me that the reason for the decline was not only a stain but also a funny smell (what!!!) So they sent me a top that was dirty with stains and smelled. I asked for another escalation and for someone to get back to me. I spoke to an agent who told me I needed to send them a picture of the top in the condition I received it, I don't have it. I barely took note of the top so why would I give it a photoshoot? Apparently I must now be blamed for this top that they sent me and they are of the opinion the matter has been settled.

Needless to say, I feel offended by their treatment. What I find even more disgusting is the fact that they sent me a top that they now claim was dirty and smelly. How did such a top even get sent out, let alone how it ended up with two different labels from two different suppliers? The top I ordered was sold by Superbalist and the one I received is listed on their website as I saw It First.

I am asking for yet another escalation as I had nothing to do with the condition of the top.

I need to report this further as they are disgusting and this should never happen to anyone.